DVD/CD Duplicator
	1. What does DVD stand for?DVD stands for Digital Versatile/Video Disc.
	2. Why am I getting such high failure rates on my duplications?High failure rates are usually due to condition of your master disc. We highly recommend that you remake the master disc. Remaking the master disc will reduce the failure rate considerably. Other recommendations includes:  • The higher quality blank CD-R or DVD-R media you use will generally provide better results. • If the duplication fails, try another master CD/DVD and or new blank CD-R and DVD-R. • A scratched Master CD or DVD, or a Mater CD/DVD with obvious physical damage may not duplicate. • Keep the duplicator in a clean environment. • The fan on the rear of the duplicator should be kept clean and allowed reasonable room for air flow.
	3. Do I need to connect my PC for the duplicator to function?97% of our duplicators are fully standalone, but due to our large product line please ask our sales if you have any doubt.
	4. Can I duplicate CDs with my DVD duplicator?Yes, your DVD duplicator is capable for duplicating CD & DVD.
	5. Will my DVD duplicator duplicate NTSC & PAL format? Yes, your DVD duplicators will duplicate both NTSC & PAL Video format, but it will not do a conversion either from NTSC to PAL or PAL to NTSC.
	6. Can I choose the chapters that I want from my master DVDs to duplicate into one DVD?No. Your DVD duplicator will only copy all the contents on your master DVD. There is no selection option on the unit. All video editing must be done in computer.
	7. Can I duplicate store bought or rented DVDs?No, there are two reasons why you cannot do so. First, the store bought or rented DVDs are dual layer disc, meaning the capacity of these disc are twice as large as the capacity of the regular DVD-R or DVD-RW, and thus will not fit. Second, the store bought or rented DVDs will likely contain copyrighted material and have appropriate security measures.
	8. What is the capacity of a standard DVD disc?
	9. What is the difference between DVD-R and DVD-RW?DVR-R stands for DVD-Recordable. DVD-R can only be written to once. DVD-RW stands DVD-Rewritable. This type of disc allows you to delete and reuse them.
	10. What is the difference between -R and +R?-R was the first DVD recording format released and is compatible with about 93% of all DVD players. +R is a newer format and has some additional features such as lossless linking, CAV, and CLV writing. +R is compatible with about 88% of all DVD players.
	11. How come my duplicator always fails to copy on the same burner every time and this is my first time using the machine?The machine sometime may come with optional USB or Firewire connection. When you first setup your machine you might want to check following steps. First turn off your machine and go to the back of your machine. Second check if the machine comes with USB or Firewire connection port near the power supply or fan. Third make sure you switch the USB port switch to OFF position and turn the machine back ON again. Forth try to run a copy one more time.
	12. I just receive my machine today and using the machine for the first time and it seems like the machine doesn't burn really well. It always randomly fails some burner during the duplication. Can you tell me why and what I do wrong.It seems like the machine doesn't have proper voltage. Here is what you do to correct this problem. Go to the back of duplicator unit and check if there is a power voltage switch on the power supply and make sure it is set to 115V instead of 230V because some of our machine sold to European countries, so it may have different voltage setting. One other reason may cause the unit fail the drive randomly is because the CD/DVD media disk you using is not compatible with burners that we built in the machine. If this happen, please prepare couple different brands of media for testing.
	13. I bought my duplicator with USB option, but when I use it with my Mac OS computer I couldn't burn anything from my computer to the external duplicator burner when using the software come with Mac OS. Do you know why?The software comes with Mac OS system is only capable for detecting the certify Mac burner. If you are using other burners other than the Mac system certify, then you may need to use third party software, such as Roxio Toast for Mac OS.
	14. My master will play, read, but why won't it copy?Please make sure the master is free of damage or blemishes and is produced on a high quality media brand. The master disc plays back successfully because the player only spins at 1X. During the burn process the reader has to spin the disc at a much higher rate in order to match the duplicating speed. At high speeds the quality of the disc is magnified, making it essential to have a high quality master.
	15. Does a DVD duplicator take both + & - R media?Yes, our DVD duplicator will take both + & - R media.
	16. Can my duplicator copy CD+G disc?Usually regular CD/DVD duplicators are not certifying for CD+G duplication. So please specify you want a CD+G capable machine at the time of purchase.
	17. I tried to copy a master disc that is made from my home theater DVD recorder, but after I finalize the disk and try to make copy from your duplicator system, the copied disk doesn't playback on the regular DVD player?Please make sure you set the recording mode to SP instead of LP, HQ or EP when you do the recording. Different DVD recorder manufactures have different ways to compress the data in different recording mode, so please use only the SP mode, which is standardize format all over the world for 2 hour recording time in 4.7GB DVD blank media.
	18. I bought a 4X speed DVD duplicator tower from you about 2 years ago. But DVDs are now at 8X and soon will be 18X...does my duplicating tower need software upgrading and if so, where do I get it?Usually our duplicator tower doesn't need any software update, so whatever the disk you use the writer will just set to the maximum speed they can write.
	19. I purchase some DVD+R blank media from my supplier, but when I using the Test function in your duplicator tower it always show "Can't Not Test DVD+R" or fail during the copy. What did I do wrong?Most DVD+R media in the market doesn't support Test function when using the burner in the computer or duplicator. Please use DVD-R media if you rather do Test before Copy.
	20. Can I duplicate an original DVD disc that is bought from retail store or rented from local video store?Most of DVD discs you bought from store are copyrighted and come with CSS protection. Also many of them are single side dual layer, which contains more than 4.7GB of data, so it will not fit into regular single layer 4.7GB DVD +/- R blank media. A lot of pirate copies on the market are made from a master that has been decrypted.
	21. My duplicator system just arrived today, but I found one of the drive doesn't burn at all. It doesn't eject after copy & the disk still blank after copy process. What should I do?Please check on the back of your duplicator system and make sure the USB/Firewire connection is turn to OFF position. Restart the power after you change setting.
	22. We purchase a 18X DVD duplicator system from you, but when I use 18X blank media it can only burn up to 8X. I already set the burn speed to Max, but how come it doesn't work?Usually the maximum burning speed is determined by the DVD-RW drive you purchase. Different brand name burners have different compatibility between different brand name blank media. So please check the specification & compatibility list with the drive manufacture.