CD Duplicator
	1. Why am I getting such high failure rates on my duplications?High failure rates are usually due to condition of your master disc. We highly recommend that you remake the master disc. Remaking the master disc will reduce the failure rate considerably. Other recommendations includes: • The higher quality blank CD-R media you use will generally provide better results. • If the duplication fails, try another master CD and or new blank CD-R. • A scratched Master CD or a Mater CD with obvious physical damage may not duplicate. • Keep the duplicator in a clean environment. • The fan on the rear of the duplicator should be kept clean and allowed reasonable room for air flow.
	2. Do I need to connect my PC for the duplicator to function?97% of our duplicators are fully standalone, but due to our large product line please ask our sales if you have any doubt.
	3. Can I duplicate DVDs with my CD duplicator?No, your CD duplicator will not duplicate DVDs.
	4. Why does the music CD I copied have scratching sounds?This is likely due to the condition of the master disc. One possible solution would be to reduce the duplication speed. Remaking the master disc can also aid this situation.
	5. What is the capacity of a standard CD-R?A standard CD-R can hold approximately 74 minutes of audio or about 650MB. There is also 80 minute CD-Rs which holds 700mb.
	6. What is the difference between CD-R and CD-RW?CD-R stands for CD-Recordable. CD-R disc can only be written to once. CD-RW stands CD-Rewritable. This type of disc allows you to delete and reuse them.
	7. Why doesn't my audio CD play on my home or car CD player?There are a number of possible reasons. First, the media used may not be compatible with the player. Some CD players do not recognize certain media brands. Try a different media brand. Second, the session on the music CD might have been left open. You can not play a music CD on a regular CD player until the session has been closed. Third many old CD players that you purchase may not have capability to playback high speed burn media. In this case, please try to adjust the burn speed as minimum as possible.
	8. Can I select which songs I want to duplicate from my audio CD?Yes, in general most of our duplicators allow you to combine tracks on different master audio discs into one single audio disc. For example, you can make a collection of favorite songs from different master audio discs and store them into one disc. Please see duplicator manual for more details regarding this function.
	9. How come my duplicator always fails to copy on the same burner every time and this is my first time using the machine?The machine sometime may come with optional USB or Firewire connection. When you first setup your machine you might want to check following steps. First turn off your machine and go to the back of your machine. Second check if the machine comes with USB or Firewire connection port near the power supply or fan. Third make sure you switch the USB port switch to OFF position and turn the machine back ON again. Forth try to run a copy one more time.
	10. I just receive my machine today and using the machine for the first time and it seems like the machine doesn't burn really well. It always randomly fails some burner during the duplication. Can you tell me why and what I do wrong.It seems like the machine doesn't have proper voltage. Here is what you do to correct this problem. Go to the back of duplicator unit and check if there is a power voltage switch on the power supply and make sure it is set to 115V instead of 230V because some of our machine sold to European countries, so it may have different voltage setting. One other reason may cause the unit fail the drive randomly is because the CD/DVD media disk you using is not compatible with burners that we built in the machine. If this happen, please prepare couple different brands of media for testing.
	11. I bought my duplicator with USB option, but when I use it with my Mac OS computer I couldn't burn anything from my computer to the external duplicator burner when using the software come with Mac OS. Do you know why?The software comes with Mac OS system is only capable for detecting the certify Mac burner. If you are using other burners other than the Mac system certify, then you may need to use third party software, such as Roxio Toast for Mac OS.
	12. My master will play, read, but why won't it copy?Please make sure the master is free of damage or blemishes and is produced on a high quality media brand. The master disc plays back successfully because the player only spins at 1X. During the burn process the reader has to spin the disc at a much higher rate in order to match the duplicating speed. At high speeds the quality of the disc is magnified, making it essential to have a high quality master.
	13. Can my duplicator copy CD+G disc?Usually regular CD/DVD duplicators are not certifying for CD+G duplication. So please specify you want a CD+G capable machine at the time of purchase.
	14. Can I copy the disk at the lower volume than the original master disk?No, Duplicator will only copy the exact content of the original disk, everything else should be done in mixer or computer except for Audio track edit.
	15. I bought a 40X speed CD duplicator tower from you about 2 years ago. But CDs are now at 52X or more. Does my duplicating tower need software upgrading and if so, where do I get it?Usually our duplicator tower doesn't need any software update, so whatever the disk you use the writer will just set to the maximum speed they can write.
	16. Can I duplicate an original CD or VCD disc that is bought from retail store or rented from local video store?Some of CD or VCD discs you bought from store are copyrighted and come with encryption. A lot of pirate copies on the market are made from a master that has been decrypted.17. We purchase a 52X CD duplicator system from you, but when I use 52X blank media it can only burn up to 40X. I already set the burn speed to Max, but how come it doesn't work?Please check on the back of your duplicator system and make sure the USB/Firewire connection is turn to OFF position. Restart the power after you change setting.